Privacy Policy

1. Information We Collect

Personal Information

To provide our activation lock removal services, we collect the following information:

• Contact Details: Your name and email address
• Device Information: IMEI number, serial number, device model, and iOS version
• Ownership Documentation: Purchase receipts, government-issued ID, and proof of purchase (when required for verification)

Automatically Collected Data

• Usage Information: How you interact with our website
• Technical Data: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, pages viewed, and actions taken on our site

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To process your unlock request and provide our services
• Ownership Verification: To confirm you are the legitimate owner of the device
• Customer Support: To respond to your inquiries and provide assistance
• Legal Compliance: To meet legal obligations and regulatory requirements
• Fraud Prevention: To detect and prevent fraudulent activity
• Service Improvement: To analyze usage patterns and enhance our services

We do not use your personal information for marketing purposes without your explicit consent.

3. Information Sharing and Disclosure

We may share your information in these situations:

• Verification Partners: With trusted third-party services that verify ownership and process payments
• Legal Requirements: When required by law, court order, or government request
• Fraud Prevention: To investigate suspected fraudulent activity or Terms of Service violations
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

4. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

• Active Services: Information is retained while your account is active and during service provision
• Legal Requirements: Some data may be retained longer if required by law or for legal proceedings
• Verification Records: Ownership documentation is securely stored for fraud prevention and compliance
• Automated Deletion: Inactive accounts and unnecessary data are deleted according to our retention schedule

You can request deletion of your personal information, subject to legal and legitimate business requirements.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

GDPR Rights (EU/EEA Residents)

• Access: Request a copy of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Restriction: Request limitation of processing
• Portability: Request transfer of your data in a structured format
• Objection: Object to processing based on legitimate interests

CCPA Rights (California Residents)

• Access: Request information about collection and use of your personal information
• Deletion: Request deletion of your personal information
• Opt-out: Opt-out of sale of personal information (we do not sell data)
• Non-discrimination: Protection from discrimination for exercising your rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security measures are regularly reviewed and updated
• Secure Storage: Sensitive documents are stored in secure, access-controlled systems
• Employee Training: Staff are trained on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

8. International Data Transfers

LockedToOwner.com is based in Norway. Your information may be transferred to and processed in countries other than your own. When we transfer personal information internationally, we ensure appropriate safeguards are in place:

• Adequacy decisions by relevant authorities
• Standard contractual clauses approved by regulatory authorities
• Binding corporate rules for intra-group transfers
• Your consent where required

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email or prominent notice on our website
• Provide a summary of key changes

Your continued use of our services after the effective date of changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

This Privacy Policy is effective as of 2025. By using LockedToOwner.com's services, you acknowledge that you have read and understood this Privacy Policy.